Masih dibuka lowongan kerja PT XL Axiata untuk 5 posisi ini, penempatan di Jakarta Selatan, daftarnya di sini!

Bachelor's degree in Communication, Human Resources, Organizational Psychology, Organizational Development, Marketing, or a related field
Minimum 5 years of experience in building and strengthening organizational culture, employer branding, and with a proven track record of designing and delivering leadership development programs.
Strong understanding of organizational behavior, change management, employee engagement and leadership development best practices
Excellent communication and interpersonal skills
Proven ability to lead culture initiatives, develop and execute cultural transformation programs, and maintain a strong culture.
Ability to work collaboratively across functions and teams.
Knowledge of industry best practices and emerging trends in corporate culture and employer branding
Proven ability to develop and execute effective leadership development programs, including needs analysis, curriculum design, facilitation, and evaluation
Demonstrated ability to analyze and interpret data to develop insights and recommendations.
Employment Status: Permanent (P)

2. Home Product Management

Description:

Develop customer segmentation & pricing strategies based on customer behavior, demographics, and purchasing patterns.
Develop and manage product roadmaps, feature prioritization, and product launch plans.
Develop retention & loyalty strategy that incentivize customers to engage with the company's products and services.
Develop and execute cross-sell and upsell strategies to increase sales of complementary and upgraded products to existing customers.
Creates consumer value propositions that highlight the benefits and value of the convergence products and it related additional services.
Monitor market trends and competitor activity to identify opportunities for product improvement and differentiation.
Monitor and analyze product performance metrics to track success and identify areas for improvement
Monitor the performance of retention & loyalty programs and improve the offering & journey to maximize effectiveness.
Identify opportunities for improvement and make data-driven decisions by analyzing customer data.

Job Requirement :

Bachelor's degree in marketing, business, or a related field.
Proven experience in product management or similar role.
Strong analytical skills, with the ability to analyze sales data and market trends.
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Strong project management skills, with the ability to manage multiple projects simultaneously.
Knowledge of customer needs and preferences, as well as market trends.
Strong problem-solving skills, with the ability to identify and address challenges and opportunities.
Experience with data analysis and reporting.
Employment Status: Permanent (P)

3. Digital Customer Experience

Description:

Responsible and Contributing to execute overall vision and strategy of XL HOME digital product roadmap in order to maximize the value of convergence product.

Main Duties dan Responsibility:

Define the vision for the Home Digital touchpoint through a road map
Define the end to end customer journey, UI & UX and derived it into specific backlog to improve customer experience across the digital platforms.
Manage and own the day-to-day product management functions such as product delivery, as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
Develop plans and execute functional strategies for many tools and applications requiring coordination and integration across multiple units, as well as provide input into strategic decisions affecting customer acquisition and marketing initiatives.
Daily monitor of touchpoint visitors experience, identifying customer needs and taking proactive steps to maintain positive experiences.
Track customer experiences via metrics across online and offline channels, devices, and touchpoints.

Job Requirement :

Degree in Management, Computer Science, Technology, Marketing or Communications and/or equivalent.
Minimum 5 years-experience in product delivery, product management or relevant experience delivering UX solutions.
Data driven individual, with expert proficiency in MS Office (excel, powerpoint)
Experience in writing and developing business cases, pitch decks and case studies.
Good Communication skills, fluent in English both spoken and written.
Collaboration and problem-solving skills
Having experience in conducting market research will be an advantages.
Employment Status: Permanent (P)

4. Technical Specialist & Coordinator

Job Purpose :

Lead Customer Experience Helpdesk team to increase the efficiency and responsiveness of escalated customer issue resolution as well as providing deep technical insight support for relative parties to ensure fast and accurate problem solving.

Job Desc :

Provide an in depth end-to-end technical analysis from customer complaints using data from multiple sources resulting in a recommendation and feedback to back-end / product team to improve customer experience.
Lead the Spesific Customer Experience Improvement Project which Involve multiple stakeholder within the company including partner.
Coordinate escalation / mass problem process end to end follow up with Backend Team and
Business Owner to ensure problem resolve immediately as well as providing customer recovery actions.
Analyse trend and develop alert mechanism for customer interaction on hourly/daily basis for faster reaction of complaint handling to improve customer experience.
Manage operational KPI and metrics of Customer Experience Helpdesk to ensure optimal support for front line customer service
Manage and develop CS tools and good complaint handling flow to increase empowerment of front liners in order to improve First Call Resolution and minimize unnecessary ticket to backend.
Conduct in depth technical investigation for extraordinary / anomaly / VIP cases.
Enhance and update technical knowledge of Customer Experience Helpdesk personnel regularly to be able to handle new product mechanism.
4 years experience , bachelor degree
Employment Status: Permanent (P)